The Contact and Terminals page allows you to view and manage your account information and terminal locations. Terminal locations can be used with geofencing and other location-based features.
Navigate to Contact and Terminals
To open the Contact and Terminals page:
From the left-hand navigation menu, click Account.
Select Contact and Terminals.
The Contact and Terminals page opens.
Contact Information
The Contact Information section displays the primary information associated with your Descartes GroundCloud account.
Field |
Description |
|---|---|
Name |
The name of your company. |
Entity ID |
The Entity ID (V#) for your company. |
Primary User |
The owner of the account. |
Time Zone |
The time zone used for your account. |
Contact Address |
The primary business address for your company. |
Member Since |
The date the account was created. |
To update this information, click Edit Details in the upper-right corner of the page.
Business Entities
The Business Entities section allows you to manage additional FedEx entities associated with your GroundCloud account. If your organization operates multiple FedEx entities under a single GroundCloud account, you can add and maintain them here.
Note: Add your account’s primary Entity ID to the Business Entities section, even if it already appears under Contact Information. Other account management functions, including Contract ID management, use the entities listed here.
Add a Business Entity
To add a business entity:
Scroll to the Business Entities section.
Click Add.
Enter the Entity Name.
Enter the FedEx Entity ID.
Click Submit to save the business entity.
FedEx Entity ID Requirements
A FedEx Entity ID uniquely identifies a FedEx business entity.
The FedEx Entity ID must begin with the letter V, followed by seven digits, for a total of eight characters.
Example: V1234567
Edit a Business Entity
To edit an existing business entity:
In the Business Entities section, locate the entity you want to update.
Click Edit.
Update the entity information as needed.
Click Submit to save your changes.
Terminals
The Terminals section lists all terminals associated with your account.
Add a Terminal
To add a terminal:
In the Terminals section, click Add.
Enter the new terminal name, terminal ID and address information.
Optional: Select Default Terminal if this terminal should be used as the account's default terminal.
Click Submit.
Adjust a Terminal Location
By default, a terminal is plotted using its address. You may need to adjust the terminal location to improve geofencing accuracy. Terminal location is used with geofencing to automatically start and stop time clocks and trigger inspection reports.
To adjust a terminal location:
From the terminal's Actions menu, select Edit Details.
On the map, click and drag the terminal location pin to the desired location.
Click Submit to confirm the new location.
The updated terminal location will be used by geofencing-related features.