GroundCloud

Contact Support

User Guide
My Portal
Fleet Management

Fleet Management

Vehicles
Vehicle Reminders Overview (Short Version)
Vehicle Reminders (Long Version)
Work Orders
Maintenance Records
Inspection Records
Inspection Settings
Maintenance Reminders

Home

User Guide

Overview

Welcome to GroundCloud®

Mobile Device Management (MDM)

GroundCloud MDM Enrollment

My Portal

Overview

Manifests

Automated Manifest Uploads (AMU)

Manual Manifest Upload

No Van Scan Reports

When FCC is down...

Generic Manifest File Format

Drivers

Adding a Driver Profile

Driver Documents

Driver Notes Overview

Driver Scorecards

Edit Driver Hours

Transfer a Driver Across Accounts

Routes

GroundCloud + Configure FedEx® Sync Status Account Linking Details

Routes Overview in GroundCloud®

Stop Ordering Details

Dispatching Routes

Adding a Stop in GroundCloud.io

Edit Stop Information

Transferring Stops, Change or Assign Delivery Status or Delete Stops

Manually Reorder Stops

Blank Route Day Creation

Scanner Data Plotting

Stop Search

GroundCloud Dummy Route Manifest Creation Process

Route Assignment Settings

P&D Time Commits

Fleet Map

Messages Overview

Logs Overview

Reports

Maintenance Report

Digital Handsheet - Report

Daily and Weekly Driver Productivity Reports

Device Check-In Report

Subzones™ Overview

Map Features (Replacing Subzones)

Announcements

Mobile Asset Tracking

RouteStats™

RouteStats™ Overview

RouteStats Upload and Validation

Fleet Management

Vehicles

Vehicle Reminders Overview (Short Version)

Vehicle Reminders (Long Version)

Work Orders

Maintenance Records

Inspection Records

Inspection Settings

Maintenance Reminders

Scheduling/Timecards

Driver Scheduler

Route Scheduler

Timecards

Hours and Timecard Overview

Starting a Shift

Time-Off Requests

Timecards: Manual vs Automated

Safety

Qualification Certification

Qualification Certification FAQ

Training Courses

Linehaul Proactive Safety Training

Supplemental Training

Graduated Qualifications

Safety Setup

GroundCloud Graduated Driver Training L10 (with COVID-19 info)

GroundCloud Graduated Driver Training L20 (with COVID-19 info)

Payroll Automation

Payroll Automation - Overtime Configurations

Account

Switching Account Owner

Settings

Account Data Management

Settings: Allow FCC Manifests with Completed Status of 'Y' to be Processed as Undelivered Stops

Settings: Service Times

Enable Driver VEDR Footage during Automated Coaching

Geofencing Explained

Billing Overview

Contact and Terminals

Contract IDs

Fleet Manager Accounts

Driver App

Manager Mode

Adding a Map Marker (Mobile Manager)

Driver Mode

Adding a Stop (Mobile)

Adding a Map Marker (Mobile)

How to Add a Stop via Package Scanning

Updating Stop Location

How to Edit Stop Information in the Driver App

How to Transfer Stops in the Driver app

Subzones (Driver App)

Checking Driver Schedule and Time-Off Requests

Pre-Work Mode

Checking App Version & Updating the GroundCloud App

How to Manually Update the GroundCloud app

Driver App Settings

VEDR

VEDR - Ordering GroundCloud VEDR

VEDR - Adding VEDR Devices to Your Account

VEDR - Installing and Positioning VEDR Cameras for Accurate AI Events

VEDR - AI Safety Monitoring Explained

VEDR - Key Indicators (KIs) Explained

VEDR - Frequently Asked Questions

VEDR - Device Compliance Requirements

VEDR - Device Maintenance and Troubleshooting

VEDR - Operational Status

VEDR - Device Map

VEDR - Event Map

VEDR - Disputing Events

VEDR - Adding an Out of Service Window

VEDR - Camera Equipment Evaluations Explained

VEDR - Device Wi-Fi

VEDR - Speed Data and Speed Events Explained

VEDR - How to Deactivate a Device

Installation Guides

AIR-II VEDR

AIR-II VEDR Unit Installation Guide

AIR-II VEDR Unit Installation Video

AIR-II SD Card Replacement Guide_202501

4K VEDR

4K Quick Install Guide

4K Unit Installation Guide

Secure 4K SD Card Replacement Guide_202501

Footage Requests

Device Footage Requests: Search, Review, and Export Footage

Pulling Footage Directly

SD Card Footage

MDT Player links

CP2/CP4 SD Card Viewer

Payroll

GroundCloud Payroll - Employee Self-Onboarding

GroundCloud Payroll - Employee Management

GroundCloud Payroll - Dismissed Employee Onboarding

GroundCloud Payroll - External Payroll

GroundCloud Payroll - Run Regular Payroll

GroundCloud Payroll - Paid Time Off

GroundCloud Payroll - Correction Payroll

GroundCloud Payroll - Important Dates and Deadlines

GroundCloud Payroll - Glossary

GroundCloud Payroll - FAQ

GroundCloud Payroll - Pre-Enrollment Checklist

GroundCloud Payroll - Company Onboarding

Legal and Contact Information

What's an 'Ideas Portal'?

©2026 The Descartes Systems Group Inc. | info@descartes.com | www.descartes.com