Scanners provide information that can help track stop data across your fleet within the GroundCloud platform.

Warning: In order to receive scanner data, you must have AMU set up for your GroundCloud account.

View Scanner Data Plotting

1. Log in to groundcloud.io.

2. Go to the Routes tab.

3. Click on the desired Work Area Name.
   
   

   Zoom into the Stop number on the map to view the Scanner Icon.
   
   
   Click on the Barcode Icon for additional information related to the stop. You can click on the Tracking Number link for additional information, such as tracking info and picture proof of delivery.
   
   

4. To change the settings for this feature, go to the More Options icon at the top left of the map.
   

Additional Information

• Stop Scan - Closed: this setting will turn on/off the scanner icons that show where a driver "Closed" each stop.

  • If unchecked, the scanner icons will not be visible.

• Show on Zoom: this references when scanner icons will be displayed.

  • If unchecked, the scanner icons will always be visible regardless of zoom level.

  • If checked, the scanner icons will only be visible when zooming in on the map.
    
    
    

Scanner Actions

• Stop Open: When the driver begins to deliver the package(s) to a stop.

• Stop Code: When the driver applies a status code to the packages assigned to the stop.

• Stop Closed: When the driver completes the delivery to a house. Closing the stop is the last action to complete a delivery. This setting will turn on/off the icon that shows where the driver closed the stop. If it is unchecked, the icon will not show.

Use Cases

Disputed Delivery: A disputed delivery is when a customer calls in to state that they never received their package. When this happens, it is up to them to conduct an investigation to determine where that package was delivered. The potential finding could be:

1. The driver delivered it correctly and someone at the location did not inform everyone of where the package was placed.

2. The package was delivered to a neighbor.

3. A package was mixed in with another stop.

In any case, knowing the exact location where the package was last scanned can increase the likelihood of it being located. This can eliminate the cost of a claim or allow for the contractor to retrieve and redeliver to the correct location.

Additionally, when only one driver knows how to run a route, it can be difficult to cover if they are sick, decide to pursue new opportunities, or need to be replaced. Displaying the locations from the scanner will allow managers to either communicate to the driver that they need to begin updating locations or give the manager accurate information to move the pins to the correct house.

Contact Descartes GroundCloud Support at (218) 864-7900, option 2 for further assistance.

Back to Top