Purpose

The Drivers page allows Fleet Managers and Owners to create and manage driver profiles. Driver profiles contain account information, contact details, driver identifiers, and settings used throughout GroundCloud.

Drivers can use their assigned credentials to sign in to the GroundCloud Driver App and GroundCloud.io.

Navigate to Drivers

From the left-hand navigation menu, click Drivers to open the Drivers page.

Create a Driver Profile

To create a new driver profile:

Click + Add Driver in the upper-right corner of the page.
Enter the driver information.
Configure the applicable driver settings and training option.
Click Submit.

The driver profile is created, and the driver can use the assigned credentials to sign in to the GroundCloud Driver App and GroundCloud.io.

Note: Fields marked with an asterisk (*) are required.

Phone and email information should be added when the driver needs to receive applicable text or email notifications.

For more information about the driver settings and training options shown during profile creation, refer to Driver Restrictions and Driver Administration.

Driver Profile Fields

Field	Description
Username	Unique username used to sign in to GroundCloud.
First Name	Driver's first name.
Last Name	Driver's last name.
Operator Type	Specifies whether the driver is a P&D driver or a Linehaul driver.
Email	Driver's email address.
FedEx Driver ID	FedEx-assigned driver identifier.
Carrier Driver ID	Optional carrier-assigned driver identifier.
Phone	Driver's phone number.
Password	Password used for driver account access.
Confirm Password	Confirmation of the driver password entered above.
UI Lock When Driving	Prevents interaction with the Driver App while the vehicle is in motion.
Driver Can Reorder Route Sequence	Allows the driver to change the order of stops on their route.
Enroll Driver in P&D Safety Certification Training	Enrolls the driver in the P&D Safety Certification training program.

Open a Driver Profile

From the Overview, Routes, or Drivers page, select the driver’s name to open the Driver Details page. From there, you can view the driver’s information and access available driver-management actions.

Edit a Driver Profile

To update an existing driver profile:

Open the Driver Details page.
Click Edit in the upper-right corner.
Update the driver information as needed.
Click Submit.

The changes are saved to the driver profile.

Transfer a Driver to Another Account

When a driver transfers to another company, businesses are bought or sold, or GroundCloud accounts are consolidated, first rename the existing driver profile, then create a new profile under the new company account. The driver’s existing hours, stop updates, safety training history, and other records remain associated with the previous company account and do not transfer to the new profile.

Rename the Existing Driver Profile

Renaming the username on the existing profile makes the original username available for the new profile.

Navigate to Drivers.
Select the driver's name.
Click Edit.
In the Username field, add -old or -inactive to the existing username. Example: JohnSmith-Inactive.
If the existing profile will no longer be used, set its status to Inactive.
Click Submit to save the changes.

Note: Do not repurpose the existing profile under the new company. Creating a separate profile keeps the driver’s prior records associated with the previous company account.

Create the New Driver Profile

Sign in to GroundCloud.io under the new company account.
Navigate to Drivers.
Click + Add Driver.
Enter the driver information.
Use the original username made available by renaming the previous profile.
Configure the applicable driver settings and training option.
Click Submit.

The driver can use the newly assigned credentials to access GroundCloud under the new company account.

Driver Profiles