For drivers to complete training from a Certified Trainer, they need to complete the required training courses. Follow the steps below to ensure the training is marked as complete.
New drivers take the New Driver Training and Final Exam while existing drivers take the Existing/Returning/Requalifying Driver and Final Exam.
Enrolling Drivers
Enroll drivers in training from the Training Courses page of your portal by clicking + Enroll Driver.
Then select the driver's name and the appropriate training course.
When selected, click Enroll Driver to finalize that driver's enrollment in the course.
Once enrollment is completed following the steps above, the enrolled driver can log in to the GroundCloud.io portal using their driver login info to view and complete the training. This step is done from any device, computer or tablet with internet browsing capability.
Click the second button to view enrolled trainings. If the enrollment was successful, the driver sees the enrolled training listed.
Progress on the course can be viewed from the Training Courses page of the management portal.
Under the Actions column, click on the View button of the course to view progress and input the required information.
Once all portions of the course are completed, the Online Training status is updated to Complete.
Driver Certification Program Details
Input certification information into the Driver Certification Program Details by going to the Training Courses tab of your management portal.
Locate the driver's name and assigned training course.
Click on the View button under the Actions column.
Click the Edit icon and input the relevant information.
Please take extra precautions when entering information into the Qualification Certification courses' Driver Training Details page. Once the information is saved, you will be unable to edit these fields.
Road Test
A road test is required for all new drivers. Existing drivers do not need to complete a road test. Road test information can be entered on this page if the existing driver is upgrading their vehicle size certification (L10, L20, L30) at a future date.
Click + Add to pull up the details of the Road Test. Here you can input all the information about the road test. Once all the information has been entered, all portions of this section are marked complete.
Live Route Training
Overall Status: When all training has been completed, the Certified Trainer can select the outcome of the course.
Online Training: If the online training course has been completed. Drivers can view and complete assigned training by logging in to GroundCloud.io using their driver login credentials.
Live Route Training: Drivers are required to complete live route training for the course. Details of the training can be entered by clicking + Add next to the Live Route Training Confirmations section.
Note: Live route training must be done over two days and requires two entries to be marked complete.
Tip: Current drivers completing the Existing/Returning/Requalifying Driver and Final Exam will participate in some on-the-road training. However, this participation no longer requires Live Route Training documentation.
On the right side of the page, requirements for completing the course are listed. Each requirement needs to be marked Complete for the enrolled driver to pass the course. The steps for each are listed below:
Driver Information
Provide this information:
Driver FedEx ID: Enrolled driver’s ID.
Driver First Name: Enrolled driver’s first name.
Driver Last Name: Enrolled driver’s last name.
Certifier FedEx ID: FedEx ID of the Certified Trainer.
Driver information carries over from the information on their account when they are enrolled. Input the Certifier FedEx ID by clicking Edit next to that field on the Details page.
Company Information
Provide this information:
Contract ID: The contract ID the enrolled driver is operating under.
Business Entity Name: Name of the company the enrolled driver belongs to.|
Entity ID: The company ID.
Frequently Asked Questions - Editing and Corrections
Why can't I edit the information on the certification page?
Once the Completed Training Date is saved, editing is disabled to maintain the data's integrity. This helps prevent unauthorized changes and ensures the data remains accurate and compliant with our standards.
What should I do if I notice a mistake in the locked information?
Please contact our customer support team at servicedesk@descartes.com.
How long will it take for my correction to be reflected?
Corrections are typically processed within 1-3 business days, excluding weekends and holidays. Our team will contact you directly if any issues or further verification are needed.
What happens if I don't report a mistake?
We highly encourage reporting inaccuracies immediately to ensure correct certification details. Unreported mistakes may complicate certification validation or future audits.
What common mistakes can be fixed without an issue?
Typo (Example: transposition of numbers)
Legal Name Change (Example: marriage/divorce)
Contact Descartes GroundCloud Support at (218) 864-7900, option 2 for further assistance.