If your stop count in GroundCloud does not match your FCC manifest after a manual upload, a specific setting can help process the missing stops.
Understanding Stop Processing in GroundCloud
Deliveries are marked as Completed = "Y" when finished or if any of the following STAR scanner status codes are applied: 009, 018, 019, 021, 026.
However, some of these stops may still be on vehicles and need to be processed properly.
You need to adjust a setting in your GroundCloud portal to ensure these stops are recorded as undelivered when uploading your FCC manifest.
Applying the Setting
Go to the Settings section in your GroundCloud portal, located near the bottom of the left navigation menu.
Locate the new setting at the top named "Import 'Completed' stops on uploaded manifests."
Enable the setting to process applicable stops correctly.
Uploading FCC Manifests – What to Expect
After enabling the setting, manually upload your FCC manifest as usual.
Stops with "Completed" status = "Y" will now be processed as regular stops, appearing on routes for managers and drivers to view and edit.