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VEDR - How to Deactivate a Device

How to Deactivate a VEDR Device

If you need to deactivate a VEDR device, our Support team can assist. To start the process, email servicedesk@descartes.com with the serial numbers of the devices you want deactivated. Once received, a Support team member will review your request and complete the deactivation for you.

Tip: Have your device serial numbers ready before reaching out to ensure a quick and smooth experience.


FAQ

What happens to open device tickets after a device is deactivated?

Any open device tickets tied to the deactivated device will be automatically closed 2 days after deactivation.

When does the system close inactive device tickets?

The ticket auto‑close process runs daily at 5:50 AM Central Time. It closes tickets for devices that have been inactive for at least 2 days. Once closed, those tickets will no longer appear on the customer’s Devices page.


Questions or Support

If you need help with this process, please contact GroundCloud Support at (218) 864-7900 (option 2) or email servicedesk@descartes.com.