Accessing the Driver Details Page

Clicking on a driver’s name from the Overview, Routes, or Drivers pages will open their Driver Details page. From here, you can update their information and perform specific actions.

Managing Driver Accounts

Editing Driver Information

1. Go to the Drivers page in GroundCloud.io.

2. Click on the driver’s name.

3. Click Edit in the top-right corner.

4. Make necessary updates and click Submit.

Assigning a Driver to a Route

1. Click Assign Route at the top right of the driver’s profile.

2. Select a Work Area from the popup window.

3. Click Save.

Sending a Message to a Driver

1. Click the dropdown arrow in the upper-right corner.

2. Select Send Message.

Add the driver's phone number and email to their profile if you want them to receive text/email notifications.

Managing Compensation

1. Go to the Drivers page.

2. Click on the driver’s name to open their Driver Details page.

3. Navigate to the Compensation tab.

4. Make any necessary adjustments.

5. Click Save Compensation to apply changes.

Compensation Fields

Managing Driver Hours & Time Off

1. Go to the Hours & Time Off tab on the Driver Details page.

2. Use the filters at the top to view specific time entries.

3. Click on the schedule entry to edit, create, or delete shifts.

4. Enter the Start Date, End Date, and Entry Type, then click Save.
   

Tracking Driver Location

• The Map section displays the driver’s current location when logged into the GroundCloud® Driver App.

• If the driver is offline, the last recorded location will be shown.

Viewing Driver Performance Stats

The Stats section provides a daily and weekly breakdown of driver activity.

Managing Driver Notes

The Driver Notes section allows you to document important details about individual drivers.

Creating a New Note

1. Log into GroundCloud.io.

2. Go to the Drivers page.

3. Click on the driver’s name.

4. Click the Notes tab.

5. Click Add Note.
   

6. Select a category (e.g., Documentation, Coaching, Feedback).

7. Enter the note details and click Create Note.

Editing or Deleting Notes

1. Locate the note in the Notes section.

2. Click the Edit or Delete icon next to the note.

Important Notes

• Driver Notes are NOT visible to drivers.

• Do not store sensitive information (e.g., bank details, Social Security numbers).

• Use notes for:

  • Operations coaching

  • Safety training

  • Performance tracking

Back to Top