This article explains where GroundCloud displays speed data, how that data is sourced and what actions can be taken if accuracy issues are identified.
Summary
In GroundCloud, speed data is shown in two locations:
The Route Map, where you can view speed along the driver’s path
VEDR Events, where speed is included as part of the event details
When speed data is displayed, the actual vehicle speed is sourced from the device’s GPS, and the posted speed limit is sourced from third-party mapping providers. GroundCloud uses leading mapping providers to deliver the most accurate information possible; however, speed limit data is not real-time and may sometimes be estimated, inaccurate, incomplete or outdated.
Route Map Speed Data
Speed information on the Route Map is based on GPS data from the mobile device running the GroundCloud driver app. A red line on the route indicates a speed violation. Click any red segment to view the details of that violation.
Managers can control the sensitivity of these speed violations by setting Speed and Time thresholds within their account settings.
Go to the Settings tab in your manager portal.
Under the Speed Violation Tracking section, enter the desired information.
Click Submit at the bottom of the page to save any changes.
VEDR Devices Speed Data
Speed information for VEDR events is derived from GPS data from the VEDR device. When available, this speed data appears in the Event Details modal, which you can open by clicking the event’s date and time.
If a VEDR event is classified as a speeding violation, the driver's KI score is affected and reported to FedEx®.
Dispute a VEDR Event
If a VEDR event is incorrectly classified as a speeding violation, you can dispute it directly from the event details window. The event will be re-reviewed and updated if the original evaluation was incorrect. For step-by-step instructions, see our Disputing VEDR Events help center article.
Submit a Speed Data Correction
GroundCloud cannot directly change incorrect map or speed limit data in-house because this information is sourced from multiple third-party mapping providers. However, we can submit correction requests to those providers if:
The road and posted speed limit in question are clearly identified, and
You provide proof of the actual posted speed limit (e.g., a photo of the sign or official documentation).
Please note that all correction requests are subject to the mapping providers’ own review and approval processes, and submitting a request does not guarantee that a change will be made.
If you notice any discrepancies in speed data, please contact Descartes GroundCloud Support at (218) 864-7900 (option 2) or email servicedesk@descartes.com.