This article covers frequently asked questions for the Qualification Certification Courses.
For information on course content, please read the course overview and watch the video below on how to sign up.
Qualified Candidates
Pre-screening (Validations) for CTs meeting CT conditions will no longer be verified by FXG Corp. Entities will be asked to use the new MGBA Qual Cert Status Live Data Link to review eligibility.
For instructions on how to verify if an individual meets the Certified Trainer conditions, please refer to the following document:
MGBA Qual Cert Verification.pdf
Certification Duration
Once a candidate completes the course, they are certified for 24 months. This certification is tied to the individual, who remains certified regardless of which service provider they operate with.
Class Dates, Times and Locations
Available courses and locations can be found on the GroundCloud events page: https://www.groundcloud.com/events/.
Qualification Certification classes for new Certified Trainer candidates take place over four days and are held from 8 am to 5 pm local time and run Tuesday through Friday unless otherwise stated.
Recertification courses for existing Certified Trainers take place over two days and are held from 8 am to 5 pm local time and run Tuesday through Wednesday unless otherwise stated.
Classes take place 50% in the classroom and 50% on the Driving Range and the road. Please dress appropriately for the weather.
Ticket Availability
Each Qual Cert course has space for eight attendees.
If an event is filled:
You can call in to request an additional date.
a) GroundCloud covers the cost of the venue. Email ttt@groundcloud.com for more information.GroundCloud holds events weekly across the country. New events are added daily, so stay tuned for the next event in your area.
Ticket Sales End Dates
Registration closes on the Thursday before the class date.
Resending/Modifying Ticket Information
If you signed up for a course and need to change the attendee information or require an additional copy of your ticket, please contact GroundCloud Events at (218) 864-7900, ext. 809, or ttt@groundcloud.com.
Refunds and Returns
If you have signed up for a course but can no longer attend the event:
Tickets can be transferred to another available course.
Tickets can be exchanged for a coupon code to be used for a future course.
Tickets can be returned for a refund.
For more detailed information about our refund and discount policies, please visit our QualCert Refund and Discount Policy page.
Before the Class
You need to enroll in the Pre-Class CT Course training on GroundCloud.io:
Go to Training Courses.
Click on Enroll Driver.
Select the driver that is enrolled.
Choose the Pre-Class CT Course.
Click Enroll.
Then, the training is accessed by logging in to the website (www.groundcloud.io) using the person’s DRIVER username and password. Select View Enrolled Trainings.
Additional Questions
I'm a new CSP. Do all of my drivers need to take the Qual Cert Training three-day class?
The three-day class is for new drivers; the one-day is for current drivers.
Is this program mandatory?
The Qual Cert program is mandatory when it takes effect in the Service Provider's Contract, but each service provider does not need to have a Certified Trainer. They can have another CT train their drivers.
What is a Certified Trainer?
Certified Trainers are qualified to provide New Driver Training and Recertification Training, and to administer the road test.
Who should become a Certified Trainer?
Many BCs become Certified Trainers. If you are a larger company, having multiple Certified Trainers is also a good idea.
Once certified on this training course, can drivers drive any size of a truck?
The vehicle size is based on the road test given by the Certified Trainer.
Can a Certified Trainer train more Certified Trainers?
All Certified Trainers must be trained by a certified vendor.
If a driver becomes a Certified Trainer and then transfers to another CSP, will they need to be recertified?
All certifications are valid for 24 months, regardless of CSP.
What should I bring to class?
Bring a laptop, iPad or smartphone to review class materials. A paper manual for reviewing materials and taking notes during class is provided. Lunches are also provided. Dress for the weather, as portions of the class will be outside.
Contact Descartes GroundCloud Support at (218) 864-7900, option 2 for further assistance.